AI IN RETAIL AND CUSTOMER EXPERIENCE VIRTUAL CONFERENCE

AI IN RETAIL AND CUSTOMER EXPERIENCE

VIRTUAL VIRTUAL VIRTUAL CONFERENCE

Days

Hours

Minutes

Seconds

overview

With the rise of e-commerce in South Africa and the African continent and with Covid-19 forcing many retail organizations to operate online, Artificial Intelligence and Virtual Reality have become very important technologies. It is in this backdrop that Machine Learning Africa will be hosting this conference focusing on the use of AI within the retail space. The conference seeks to provide invaluable insight to retail organizations into the use of AI to optimize their operations, improve customer experience and enhance revenues.

Attendees:

CEOs

CIOS

COOs,

CX Managers

Data Scientists

UX Designers

IT Managers

Retail Analytics

Managers

Marketing Directors

WHEN

17-18 November 2021
14:00-16:00 SAST

WHERE

Online

EVENT SPEAKERS

EVENT SCHEDULE

AI IN RETAIL AND CUSTOMER EXPERIENCE VIRTUAL CONFERENCE AGENDA

DAY ONE

17 November 2021

Networking Lounge

13:00 – 13:50

Attendees are free to join any table and move from one table to the other for a meet and greet before the conference starts.

Opening Remarks:

13:50-14:00

PRESENTANTION: Dynamic Pricing and Personalisation in retail

14:00-14:20

Tommi Loeffler: Mr Personalisation for GK AIR

PRESENTATION: PRESENTANTION: AI & Customer Experience

14:20-14:40

Poojit Rohra, Director of Sales – MENA @ Verloop.io

PRESENTATION: Personalize and Humanise the shopping Experience as a powerful strategy for growth and retention

14:40-15:00

Orediretse Molebaloa,Enterprise Presales Manager @ Infobip

PRESENTATION: MLOps in Retail

15:00 -15:20

Presentation by :

Pierre B le Roux, Co-Founder | Commercial Director at Spatialedge (Pty) Ltd

PANEL DISCUSSION: AI & The Future of Retail

15:20-16:00

Anne Gray, Founding Partner @Torch Solutioneers (moderator)
Tommi Loeffler, Specialist and Trusted Advisor for GK AIR, aka Mr Personalisation
Simon Bradshaw, Head of IT at Mr Price Group
Orediretse Molebaloa, Enterprise Presales Manager @Infobip Africa
Dino Bernicchi, Head of Data Science @Homechoice

DAY TWO

18 November 2021

Networking Lounge

13:00-13:50

Attendees are free to join any table and move from one table to the other for a meet and greet before the conference starts.

Opening Remarks:

13:50-14:00

PRESENTATION: What is driving customer experience for SA's leading supermarket retailers, analysis of social sentiment data

14:00-14:20

Elzane Dougall: BrandsEye Account Director, Retail Lead

PRESENTANTION: Digital future powered by AI – A golden Circle approach for CX

14:20-14:40

Presentation by: Jordan SEKE, CRM Officer & CX Specialist, @ University of the Witwatersrand

PRESENTATION: Blending of Virtual Reality and Artificial Intelligence to improve revenues

14:40-15:00

Rasha AbuSaif, Head of Business and Partnership @WideBot

PRESENTATION: The Power of Personalization

15:00-15:20

Presentation by: Dino Bernicchi, Head of Data Science @Homechoice

Question & Answer Session:

15:40-16:00

Networking

16:00-16:30

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